Lash Services

GraceysLashes Client Policies

Client Identification
All clients are required to submit a valid photo ID when requested. New clients may be required to provide identification before their appointment is confirmed. This is for client verification, safety, and business record purposes.

New Client Referral Information
All new clients must answer the question, “How did you hear about GraceysLashes?” when booking. Please include who referred you, if applicable, or select where you found us, such as Instagram, Facebook, TikTok, Google, a friend/family member, or another source.

Booking & Deposits
Appointments are not considered confirmed until all required booking information and any required deposit have been submitted. Deposits are subject to GraceysLashes' cancellation and rescheduling policies.

Late Arrivals
Please arrive on time for your appointment. If you arrive late, the time you are late will be taken out of your scheduled appointment time. Your appointment will still end at the originally scheduled time so it does not interfere with the next client's appointment.
If you are 20 minutes late or more, your appointment will need to be rescheduled.

Cancellations & Rescheduling
Please provide adequate notice when canceling or rescheduling an appointment. Late cancellations and no-shows may result in the loss of a deposit and/or require a new deposit before booking another appointment.

No-Shows
Clients who do not arrive for their scheduled appointment without notice may be required to pay a fee or deposit before scheduling another appointment.

Guests & Children
Please come to your appointment alone unless prior approval has been given. This helps maintain a quiet, sanitary, and safe environment during lash services.

Eye & Health Conditions
Clients must disclose any known allergies, sensitivities, eye infections, recent eye procedures, or other conditions that could affect the safety of a lash service. GraceysLashes reserves the right to refuse or postpone a service when there is a safety or sanitation concern.

Contact Lenses
Clients may be asked to remove contact lenses before their lash appointment, especially if they experience eye sensitivity or discomfort.

Come With Clean Lashes
Please arrive with clean lashes and no mascara, strip-lash glue, heavy eye makeup, or oils around the eyes. Additional cleaning time will be taken out of your scheduled appointment time.

Fills
Clients must have enough lash extensions remaining to qualify for a fill. If there is excessive lash loss, you may be required to book a full set instead.

No Foreign Fills
GraceysLashes does not perform fills over another lash artist's work. If you currently have extensions from another artist, you may book a lash removal and then schedule a new full set with GraceysLashes.

Lash Removal
Lash removal services are available for clients who need their current extensions professionally removed. Please do not attempt to pull or remove lash extensions yourself, as this may damage your natural lashes.

Aftercare
Clients are responsible for following the aftercare instructions provided. Lash retention varies depending on natural lash growth, skincare products, makeup, sleeping habits, lifestyle, and proper aftercare.

Right to Refuse Service
GraceysLashes reserves the right to refuse or discontinue service because of unsafe conditions, inappropriate or disrespectful behavior, suspected contagious eye conditions, failure to follow salon policies, or other circumstances that could compromise the safety of the client or lash artist.

By booking an appointment with GraceysLashes, you acknowledge that you have read, understand, and agree to follow these policies.